FAQ

General Questions

How much does your attraction cost? Can we purchase tickets online?

What Time does your attraction open?

Please check our Calendar for specific dates and times 

 

Is it really scary?

No. We feature fluffy cotton candy unicorns, large glossy-eyed kittens, and the sweet smell of sugary desse...OF COURSE WE'RE SCARY AS HELL! We love FEAR!

 

Ticketing Questions

If I purchase tickets online, do I have to print them out?

Printing your tickets will allow for faster entry into the attraction. We can also scan the code off a Smartphone.

Do my tickets expire or have any sort of time restrictions?

Yes. Due to our Timed-Ticketing system, your ticket is only valid during the time you choose.

I can’t use my ticket, is there a refund?

Unfortunately no, all sales are final.

 

Are there any group discounts available?

Group discounts and reservations can be arranged by emailing [email protected]
Group rates can be purchased on the ticketing website any day EXCLUDING October 22nd, 23rd, 29th, 30th, and 31st

Are there discounts for children?

No, but we do offer several other discounts.

 

What’s the deal with timed ticketing?

Timed Ticketing allows your party entrance to the queue line within your given time slot in order to streamline access into the show.

 

Who Should & Should NOT attend

Is there an age limit?

No, this is solely up to you, if you think your child can handle it then you can bring them in. If we had to rate the content of the show it would be PG-13.

Are pregnant women permitted to go through the haunted house?

You should first consult with your physician, if they clear you then yes. If you haven’t consulted your physician we do not recommend you go through.

What if I have asthma, am I permitted to go inside of the haunted house?

Once again you should first consult with your physician; please mention to them there will be fog machines in the haunt as well. If your physician clears you then yes you can attend if no then we do not recommend it either.

 

Onsite & Day of event Questions

Is there parking, and is it free?

Yes the parking is free. There is a good amount of parking around the haunted house. Please be respectful of our neighbors. There will also be overflow parking that will be shuttled to our location. For more information visit our Directions page.

What type of waiting area do you have?

We have outdoor/heated indoor waiting with live entertainment every night.

How long will I be waiting in line?

It really depends on when you attend. During the beginning of the season the wait will be short. Towards the end of the season especially Friday and Saturday nights the wait will be longer as these are typically busy hours. Also the closer you come to opening time which is 7:00 pm the shorter your wait will be. We also offer VIP passes that allow you to skip the wait.

 

How long does the typical walk through take?

The average time it takes to get through both attractions will average around 30 minutes.

 

Is Midnight Terror handicap accessible?

Yes. We do our best to be handicap accessible inside the attraction! There are a couple areas that may have to be by-passed; we provide by-passes for all guests that cannot go through certain rooms of the haunted house. Please make sure that you check in with an Event Staff employee and they will help you through the houses.

 

Are there security personal on site?

Yes. On busy nights we employ off-duty police officers at the event. We also have a staff solely dedicated to keeping the event as safe and secure as possible.

 

Are we allowed to take photos?

No, photography and any other type of filming will not be permitted.

 

Can the actors touch us inside the attraction?

No. The Actors are not allowed to touch you in any manner. We ask that you please be respectful and not touch our actors either. There maybe times where incidental contact occurs.

 

Do you have a lot of strobe lights in the haunted house?

Yes. We have many strobe lights throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We have strobe lights in many of our rooms and fog. We also don’t recommend people with asthma, heart issues and pregnant women go through the haunted house as well. We just want everyone to have a safe time. You can always ask your physician to see if you can go through, however, we just don’t want you to get hurt.

 

When I’m inside the haunt and I get too scared to continue what do I do?

If you become too scared at any point, just remember to stay calm and proceed to the nearest emergency exit where you will be escorted out of the attraction. Please note, we do not give refunds under any circumstances.

 

Can I bring personal belongings such as a bag or purse with me?

Yes, although we suggest leaving those things in the car as they could get lost during your walk through the haunted house.

 

Are there any live animals anywhere in the attraction?

No. There are no live animals inside Midnight Terror Haunted House. 

 

Can I drop off my kids/friends/strangers that paid me to drive them?

You cannot drop off in the main lot. If you need to drop people off at the event, please drop them off at 5540 w 111th street, oak lawn. This is the building/lot next door to our attraction.

Miscellaneous Questions

Do you accept credit cards?

Yes. We accept all major credit card carriers.

Can I wear a costume?

Of course, you can wear a costume to the haunted house! However, we ask that you not wear a mask or carry a prop!

What if I want to work for your haunt?

Please contact us either through our email or facebook page

 

Are you open if it’s raining?

Yes.

 

Is there a dress code for this attraction?

Please check the weather and dress accordingly. We also recommend that you wear closed toe shoes.

 

My question wasn’t answered, what should I do now?

Please fill out our contact form here and our team will get in touch with you. 

 

Is the attraction Wheelchair Accessible?

Midnight Terror is Wheelchair Accessible in accordance with ADA. In order to guarantee the best show, we highly suggest arriving at the top of the first time slot (7 pm) and let us know by email (link to email), phone call or text to (708) 571-0266  that you’ll be arriving that day.

I want to work at Midnight Terror, how do I apply?

Please fill out our job application and management will reach out to you!

contacting midnight terror

We're here for you.

We're here to answer any question you may have about Midnight Terror haunted house, Combat Chicago, or Black Oak Axe Throwing. Fill out the form on this page and our team will be in touch with you as soon as possible.

MIDNIGHT TERROR PRODUCTIONS INC.
5520 W 111th St. Oak Lawn, IL 60453

Email: [email protected]
Phone: (708) 571-0266

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